Where do these tickets come from?
Among the fans selling tickets at are:
nationwide ticket brokers,
ticket holders who have changed their plans,
ticket holders who are unable to attend an event, and
ticket holders with extra tickets to sell.
As a buyer, this allows you to choose from the widest possible selection of tickets to buy. Sellers may be individuals, businesses, ticket brokers, corporate sponsors, promoters, fan club members, contest winners, or just about anyone who wishes to see their tickets end up in the hands of another fan.
How much are the fees for buying tickets?
We will show you your order total before you place the order or bid on tickets.
How long should I wait for Order Confirmation?
Although this is rare, if you place an order and do not receive an Order Confirmation email within 48 hours, please notify us at support@ticketello.com
How will I get my tickets?
We will deliver your tickets via the method you selected during checkout.
Can I track my shipment?
Yes. If your tickets are being shipped to you, the broker willl provide a tracking number.
If you still have questions about your shipment, email us at support@ticketello.com. Please include your order number ready.
Are there any guarantees?
Yes! When you place an order, we guarantee your tickets will be authentic and that they will arrive in time for the event.
Why are some tickets priced differently within the same section?
You are buying tickets from a third party. When you buy tickets, you're buying from our nationwide network of trusted brokers.
If you don't find what you're looking for, check back often! Our listings are constantly updated, and sellers regularly adjust prices as an event approaches based upon event news, supply and demand, and a variety of other circumstances.
Where are my tickets?
If your tickets do not arrive by the expected delivery date, contact us within 3 days at support@ticketello.com Include your order number and we will help you locate your tickets.
What about aisle seats?
Aisle seats are a major selling point for any set of tickets. If one of the tickets in a listing is for an aisle seat, the seller will almost certainly state this in the listing's Comments.
So what do we guarantee?
We understand how important it is to get the tickets you want. We guarantee that the tickets you purchase from a single listing will be seated together - unless otherwise noted in the listing's Comments. We also guarantee that the tickets you receive will be in a section and row equal to, comparable to, or better than the section and row listed.
Will all of my seats be together?
Yes – we guarantee it! If the tickets you purchased were listed together in a single listing – even if you did not purchase all of the tickets in the listing – the tickets you receive will be seated together unless otherwise noted in the seller’s Comments. Please review the ticket details before making a purchase.
Note: At some venues, even (or odd) numbered seats are consecutive. For example, seats 2, 4, and 6 may be consecutive. Please check the seat map or contact the venue directly to determine the venue's seat configuration.
Is ordering tickets secure?
Absolutely. Your privacy is important to us. We employ sophisticated encryption technology to ensure the protection of your personal information and your records. Checkout is completed on a 128-bit encrypted or higher SSL server.
How do I pay? What credit cards can I use?
You can buy tickets with your Visa or MasterCard debit card or Visa, MasterCard, Discover, or American Express credit card. To process your purchase, we also require your card's 3-digit (or, for American Express, 4-digit) security (CSC) code.
To buy tickets, the billing address in your account must match the billing address associated with your credit or debit card.
